BucksCraft Home Services, operated by Golovchak Inc., respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, mobile app, contact form, service request form, email, phone, or other communication methods. By submitting a service request or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you submit a service request or communicate with us, we may collect the following information:
- First name and last name
- Email address
- Phone number
- Home address or service location
- Type of service needed
- Project description
- Uploaded photos related to the requested project
- Communication history
- Estimate, invoice, receipt, and payment information if the project moves forward
- Basic technical information such as IP address, browser, device, and security logs collected by the website or hosting provider
We do not require users to create an account to submit a request.
2. How We Use Your Information
We use submitted information to:
- Review and respond to your request
- Contact you about your project
- Schedule calls, appointments, estimates, or service visits
- Prepare estimates, invoices, receipts, and related documents
- Understand the requested work based on descriptions and photos
- Maintain business and customer records
- Improve service quality and customer communication
- Protect our website, systems, and customers
- Comply with legal, tax, accounting, insurance, and regulatory obligations
3. No Advertising Use
We do not use submitted personal information to send third-party advertising. We do not sell, rent, or trade your personal information. We may contact you only about service-related updates, requests, estimates, invoices, receipts, appointments, or project communication.
4. Photos and Uploaded Files
Only upload project-related images or files. Photos may show your home, property, belongings, or other private details. By uploading photos, you confirm that you have the right to share them with BucksCraft Home Services and authorize us to use them internally for request review, estimates, planning, documentation, and project communication.
Do not upload sensitive information such as Social Security numbers, driver licenses, bank cards, medical records, or unrelated private documents.
5. How We Share Information
We do not sell your information. We may share limited information with company representatives, service providers that support website, app, database, email, scheduling, file storage, invoicing, payment, or business systems, insurance, accounting, legal, and tax professionals, authorities when required by law, and contractors or subcontractors if needed to review or complete a project. Service providers are expected to handle information only as needed to support our operations.
6. Data Storage and Security
We store customer information in internal systems and databases. We use reasonable safeguards to protect information, but no website, database, email system, or storage system can be guaranteed completely secure. You submit information at your own risk.
7. Data Retention
We keep information only as long as needed for business, legal, tax, accounting, insurance, warranty, project history, or dispute-resolution purposes. When information is no longer needed, we may delete, archive, anonymize, or dispose of it.
8. Your Choices and Requests
You may contact us to update or correct your information, request deletion when possible, stop service-related contact except where needed for legal, payment, project, or recordkeeping purposes, or ask privacy questions. Contact us at buckscrafthome@gmail.com.
9. Children's Privacy
Our website and services are intended for homeowners, property owners, tenants, landlords, and authorized adults. We do not knowingly collect information from children under 13. If you believe a child submitted information, please contact us.
10. Data Breach Notice
If we become aware of a security incident involving personal information, we will review the incident and provide notice when required by law.
11. Third-Party Links and Services
Our website or app may link to or use third-party tools. We are not responsible for the privacy practices, security, or content of third-party services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted with a new effective date. Continued use of our website, app, or services means you accept the revised policy.
13. Contact Us
BucksCraft Home Services is operated by Golovchak Inc. Email: buckscrafthome@gmail.com.